Order status Enter your order number and the email it was placed with. Its status appears below. Order number Begins with HSN- — on your receipt and in the Thanks letter. Email The order number and email are used only to find your order. Look up Looking up… Order Received The order has been received and is being prepared. In production The garment is being printed. Shipped The order has left the fulfilment centre. Canceled This order was canceled. Tracking Placed · No order matches that number and email. Check both and try again. The lookup could not be completed. Try again in a moment.