Refund

Returns accepted

• Clear printing defects or manufacturing faults.
• The wrong item shipped.
• Damage during transit, when reported with photographs.

For any of the above, write to hello@hosen.tokyo within 14 days of arrival.

Returns not accepted

• Wrong size or subjective colour preference at the customer's discretion.
• Items that have been worn or washed.
• Notice received more than 14 days after arrival.
• Sale or special-edition items, where stated.

Refunds

After the returned item is inspected, the price and round-trip shipping are refunded in full through Stripe. Card statements typically reflect the refund within 5–10 business days, depending on the issuer.

Return shipping

• Defects and mis-ships: covered by hosen.
• Customer preference, where accepted: covered by the customer.

On the individuality of the seal

Each seal is hand-carved in Tokyo by the artist Satake Hōsen. Variations in bleed, gaps, and minor placement are part of the technique, not defects, and are kept as evidence of the artist's hand.